Shipping and Delivery Policy

DOORA Shipping and Delivery Policy



 All shipping is calculated by weight and zip code. You can expect shipping to be approximately 10-15% of your total item cost. This provides shipping of items directly to DOORA Collective or your doorstep depending on the vendor. Items will be delivered unassembled and in boxes. Lead time and shipping vary depending on the product. Delivery of in-stock items can be expected to arrive in 3-6 weeks. Address changes cannot be made after 24 hours of order receipt. We cannot make changes to the order once your product has shipped.  



Most items are delivered by a third-party delivery service provider. In stock items ship within 3-6 weeks of order processing and acknowledgement, unless otherwise specified. 

Custom pieces usually ship within 8-12 weeks unless otherwise specified. 

Transit typically takes 10-14 business days. This timeframe includes transfers, sorting, inspection and assembly. Please refer to the estimated shipping timeframe noted on the product page as each piece may vary.



White Glove Delivery consists of receiving products from the manufacturer into the Receiving Warehouse. The Warehouse will unbox, inspect items for damage, assemble your items and remove and dispose of all packaging. The item will be placed securely on the truck and delivered in your home to the area of your choice. 1 location only. Some items require on-site assembly.

The Oversized Delivery fee consists of moving the oversized piece into the desired space and does not include package material removal or assembly. This fee does not include White Glove Delivery services. 

When your item is ready to be delivered, a representative from your local delivery agency will call or email you directly to schedule delivery. Please specify the number of flights of stairs. Please specify any obstacles that may be of concern. The representative will assist in moving and placing the piece in the desired area of your home. 

Prior to your appointment, please make sure the walkways and areas where you would like the item placed are clear. The delivery agent cannot move existing furniture to make room for the new item. 

We ask that you take the time to inspect your delivery upon its arrival and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please call our Showroom. 

The agent is unable to remove unwanted furniture or make any modifications to your home unless previously scheduled and paid for.  If you would like a piece of furniture moved or removed, then you must coordinate with your designer 7 days before the delivery date. This will be charged as an additional fee. Unfortunately, the delivery company cannot dispose of any personal items such as boxes. 



Damage to the merchandise while in transit or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage, we will do our very best to have a replacement shipped out to you as soon as possible. 

Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer service team within 48 hours of receipt so that we may file a claim. Please send photos of all the damage for proper documentation. 

If you refuse your item delivery due to damage or a manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. The claims process for damaged items takes 3-4 weeks to process and to issue a replacement, if desired. We will work hard to have a replacement issued and shipped as soon as possible.



Furniture that is refused due to non-damage or defect related feedback will be issued a refund of store credit only, less the original handling fee charges and a 25% restocking fee.