Shipping Policy

SHIPPING POLICY 

Lead time and shipping varies depending on the product. Address changes cannot be made after 48 hours of order receipt. We cannot make changes to the order once your product has shipped.  

Shipping to Your Door 

All shipping is calculated by weight and Zip Code. You can expect shipping to be approximately 15% of your total item cost. Items will be drop shipped from the manufacturer in boxes. Some items require assembly 

 

WHITE GLOVE DELIVERY 

White glove delivery is available on most items and quoted on a per item basis. Quoting can take 3 to 5 business days. Items will be shipped from the manufacturer to a receiving warehouse local to you. Once received, the item will be unboxed, inspected, and assembled either at the warehouse or onsite once delivered and placed in your home. Items will be placed one time and delivery drivers are not able to move any items other that the item being delivered to you. Packaging will most often be removed unless otherwise specified. 

Most items are delivered by a third-party delivery service provider. In stock items ship within 3-4 weeks of order processing and acknowledgement, unless otherwise specified.  

Custom pieces usually ship within 6-10 weeks unless otherwise specified.  

Transit typically takes 7-10 business days. This timeframe includes transfers, sorting, inspection and assembly. Please refer to the estimated shipping timeframe noted on the product page as each piece may vary. 

When your item is ready to be delivered, a representative from your local delivery agent will call or email you directly to schedule delivery. Please specify number of flights of stairs. Please specify any obstacles that may be of concern 

 

OVERSIZED/FRAGILE DELIVERIES  

Oversized or fragile delivery not including white glove delivery. 

Most items are delivered by a third-party delivery service provider. In stock items ship within 3-4 weeks of order processing and acknowledgement, unless otherwise specified.  

Custom pieces usually ship within 6-10 weeks unless otherwise specified.  

Transit typically takes 7-10 business days. This timeframe includes transfers, sorting, inspection and assembly. Please refer to the estimated shipping timeframe noted on the product page as each piece may vary. 

When your item is ready to be delivered, a representative from your local delivery agent will call or email you directly to schedule delivery. Please specify number of flights of stairs. Please specify any obstacles that may be of concern 

The representative will assist in moving and placing the piece in the desired area of your home. Please note: an oversized/fragile item fee covers the cost of moving the oversized piece into the desired space and does not include package material removal or assembly. This fee does not include White Glove Delivery services.  

Prior your appointment, please make sure the walkways and areas where you would like the item placed are clear. The delivery agent cannot move existing furniture to make room for the new item. The agent is also unable to remove unwanted furniture or make any modifications to your home.  

We ask that you take the time to inspect your delivery upon its arrival and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please call our gallery.  

 

DAMAGED PRODUCT 

Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible.  

Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team within 48 hours of receipt, so that we may file a claim and include in your delivery documents. 

If you refuse your furniture, artwork, lighting, rug, and mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 3-4 weeks to process and issue a replacement if desiredWe will work hard to have a replacement issued and shipped as soon as possible. 

 

PRODUCT REFUSAL FOR NON DAMAGED/DEFECTIVE ITEMS 

Furniture that is refused due to non-damage or defect related feedback will be issued a refund of store credit only, less the original handling fee charges and a 20% restocking fee.